At ug8, your privacy is not merely a legal obligation — it is a responsibility we take seriously every day. This document transparently explains how we manage your personal data.
Six core principles that shape how we protect Malaysian players' personal data
All data transmitted between your device and ug8's servers is protected by 256-bit SSL encryption — the same security technology used by Malaysia's leading banks to safeguard financial transactions.
Ug8 has never and will never sell your personal data to any third party for marketing purposes. Your data is used solely for platform operations and service improvement.
You have the right to access, update, correct, or request deletion of your personal data at any time. Requests are handled through a straightforward process with responses within the legally stipulated timeframe.
All data processing practices at ug8 are fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable related legislation.
Ug8 only collects data that is strictly necessary to provide services to you. We do not collect excessive information or data irrelevant to the platform's operations.
In the event of any data security breach affecting your information, ug8 is committed to notifying you and the relevant authorities within the timeframe required by law.
This Privacy Policy describes how ug8 ("we", "our platform") collects, uses, stores, discloses, and protects your personal information as a user of our online gaming platform.
This document is drawn up in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and covers all ug8 service channels — including the official website, iOS and Android mobile apps, and any other digital platforms operated by ug8.
By registering for or using the ug8 platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform. For privacy-related enquiries, contact our support team via 24/7 live chat.
Ug8 collects your personal data through various means — directly when you register and use the platform, automatically through tracking technologies, and from legitimate third-party sources.
| Data Category | Example Information | Collection Methods |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad/Passport number | Registration, KYC |
| Contact Information | Email address, phone number | Account registration |
| Financial Information | Bank name, account number (partial), transaction records | Deposits, withdrawals |
| Technical Data | IP address, device type, operating system, browser | Automatically during use |
| Gaming Data | Wagering history, wins/losses, play time | Automatically during gameplay |
| Communication Data | Support chat logs, feedback, complaints | Support Interactions |
Ug8 does not collect sensitive data categories such as medical records, religious beliefs, or political views. We only collect data necessary to provide gaming platform services.
Ug8 uses collected personal data solely for the following purposes directly related to the provision of platform services:
In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), ug8 processes your personal data on the following legal bases:
Ug8 does not sell, rent, or transfer your personal data to third parties for marketing purposes. However, we may share your data in the following situations:
Ug8 requires all third parties we work with to respect the security and confidentiality of your personal data, and to process data only in accordance with our instructions.
Ug8 retains your personal data for as long as your account is active or as long as necessary to provide services to you. The following are general data retention guidelines:
Once the relevant retention period has expired, your data will be securely deleted or anonymised in accordance with established procedures.
Ug8 continuously invests in security infrastructure to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our key security measures include:
While we take all reasonable security measures, no system can be guaranteed 100% secure. We recommend that you also take your own precautions, such as using a strong password and not sharing your login credentials.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by ug8:
You have the right to request a copy of the personal data we hold about you. Such requests will be processed within 21 working days.
If your data is inaccurate or incomplete, you have the right to request that we correct or complete it promptly.
You may request the deletion of your personal data under certain circumstances, subject to our legal obligations to retain specific records.
You have the right to object to the processing of your data for direct marketing purposes or where your interests override our legitimate interests.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
You may withdraw your consent to consent-based data processing at any time, without affecting the validity of any processing carried out prior to withdrawal.
The ug8 platform uses cookies and similar tracking technologies to enhance user experience, analyse usage patterns, and ensure platform security. The types of cookies we use are:
You can manage your cookie settings through your browser settings. Please note that disabling certain cookies may affect platform functionality.
The ug8 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors.
If we become aware that we have collected personal data from individuals under 18 years of age without appropriate parental consent verification, we will take steps to delete such information immediately and close the relevant account.
If you become aware that a minor has registered an account at UG8, please contact our support team immediately so that appropriate action can be taken.
Ug8 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal developments, or operational requirements.
For material amendments, we will notify you via in-app notification or email before the changes take effect. Continued use of the platform after the effective date of any amendment will be considered acceptance of the updated policy.
We recommend you check this page periodically. The "updated" date at the top of the document indicates when the latest revision was made.
If you have any questions, concerns, or wish to exercise your rights as a data subject regarding this Privacy Policy, you may contact the UG8 Data Protection Officer (DPO) team via:
Ug8 is committed to handling all privacy-related enquiries with full professionalism and within the timeframes required by law. Responses will be provided within a reasonable period according to the type of request submitted.
If you are dissatisfied with how we handle your privacy inquiry, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia in accordance with the procedures set out under PDPA 2010.
Layer upon layer of protection to ensure your personal data remains secure at all times
Industry-standard encryption for all data in transit between you and our servers.
Servers housed in high-grade data centres with physical access controls and layered security.
Regular security audits by independent parties to identify and address vulnerabilities.
An automated monitoring system operating around the clock to detect security threats.
Only authorized personnel are permitted to access user data in accordance with their job responsibilities.
Data is regularly backed up to a secure location to ensure continuous availability.
Every access to user data is recorded in a comprehensive audit log for full accountability.
A robust KYC process to ensure every account is linked to a verified individual.